Mijn Klacht:

Due to Covid-19 I had to cancel my flight bought from Schiphol tickets.
I’ve been trying without success to get hold of Schiphol Tickets for my refund. impossible! No reponse! That’s a vicious circle!
It is a very bad disapointing agency. (spanish based)
Meanwhile I contacted Bangkok Airways head office who was very helpful they replied that my full refund is approved by them but Schiphol ticket has to contact them because that’s my agency. I even got a mail to forward them re. the refund approval. Or contact their representative in Madrid, Spain.
As they didnt do it, I personally contacted the Spanish airline rep, who spoke of course ‘only spanish’ and replied that they work only with agencies, and cant help me.
This is the worse agency ever!

Gewenste Oplossing:

Schiphol tickets is the worse agency I've ever been in contact.
DONT buy ticket form them.
I can't reach them! That's an unreliable agency!