Mijn Klacht:
Peoeple wait in the que. I also wait in the same que. Some people are leaving the line when at the kasa. At my turm the lady says ‘aleen pinnen’ and i respond..how can you see that? She shows me a flat board on front of her flat on the desk. She also shows me a board hunging over saying ‘pinnen ja graag’. Question: does this board inform people that ONLY pinning is possible or does it inform that between cash or pin we prefer pin? She was rude, didnt say thank you and turned to her coleague on the other kasa to show off her ‘cleverness’. I had many times been served by hornbach breda in a bad way. I can say more stories. I am qurious where do they get these people that are not happy with what they do.? Because its busy it doesnt mean it will be busy for ever.
Ps: Carnal is over. Why do you still paint your eyebraws like a clown?
Gewenste Oplossing:
Managers of hornbach breda have studied marketing and service and know the answer to this easy question.
The recruiting process should also put the candidates through a phsycology test.
