Mijn Klacht:
I have topped up my Vodafone sim card in October 2015 with 10Euros and lost all the money without much usage from my side. I took it to the Vodafone shop in Veldhoven, they said I might have used the internet(data) by mistake and lost all the money due to that. I have told them that lost of SMS’s come to the account, they have assured me that SMS’s will not cost me money. They have checked that the data is set to off and helped top off another 10 euros on April 6th 2016. Within 2 days again, I have lost 9 Euros again. When I called I was told that SMS from 4080 and 5959 has been coming and have been debiting the money from the account. This is outrageous that I lose money by some stupid SMS which I have not subscribed to and Vodafone allowing that company to withdraw the money from my account. Please file a fraud against the company which is sending these SMS’s and return my balance
Gewenste Oplossing:
Return the Balance
