Klacht: PostNL were not professional to respect their obligation to deliver on the agreed dates (three times in a row) and able to handle the situation when their driver did a mistake with the address and refused to come back to finish his delivery

op 04 augustus 2017 over Extra@home in de categorie Koeriersbedrijven en post

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Mijn Klacht:

My Extra@home delivery was expected to come on the Satuday 29th of July, it was postponed to Tuesday 1st of August. it took a day off because I had to be present, then it was postponed again until Wednesday. I contacted them, they said that there is a logistical problem and let’s fix an appointment for Friday 4th of August, I had to take another day off from work. The delivery was expected between 14:15 and 17:15, I received a tracking link and I was following the driver, at 16:35 the delivery was canceled.

I contacted PostNL to have an explanation, they said that the driver was not able to reach my address because of a construction site which is not true (I attached a photo of my address as a proof), they came back to the driver and asked him to make the delivery and he refused. A solution from them apart “fix yet another appointment”? NO! I wonder who is going to pay my two days off.

Who will pay my two days off?

Gewenste Oplossing:

get a compensation for the two days off that I lost waiting for them to deliver the article

Bericht van Robin van Klacht.nl

2 weken geleden - Ik heb een email gestuurd naar Extra@home over deze klacht.

Bericht van Robin van Klacht.nl

2 dagen geleden - Deze klacht is zojuist door Extra@home in behandeling genomen

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