Klacht: PostNL were not professional to respect their obligation to deliver on the agreed dates (three times in a row) and able to handle the situation when their driver did a mistake with the address and refused to come back to finish his delivery

op 04 augustus 2017 over Extra@home in de categorie Koeriersbedrijven en post

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Mijn Klacht:

My Extra@home delivery was expected to come on the Satuday 29th of July, it was postponed to Tuesday 1st of August. it took a day off because I had to be present, then it was postponed again until Wednesday. I contacted them, they said that there is a logistical problem and let’s fix an appointment for Friday 4th of August, I had to take another day off from work. The delivery was expected between 14:15 and 17:15, I received a tracking link and I was following the driver, at 16:35 the delivery was canceled.

I contacted PostNL to have an explanation, they said that the driver was not able to reach my address because of a construction site which is not true (I attached a photo of my address as a proof), they came back to the driver and asked him to make the delivery and he refused. A solution from them apart “fix yet another appointment”? NO! I wonder who is going to pay my two days off.

Who will pay my two days off?

Gewenste Oplossing:

get a compensation for the two days off that I lost waiting for them to deliver the article

Bericht van Robin van Klacht.nl

10 maanden geleden - Ik heb een email gestuurd naar Extra@home over deze klacht.

Bericht van Robin van Klacht.nl

10 maanden geleden - Deze klacht is zojuist door Extra@home in behandeling genomen

Bericht van Robin van Klacht.nl

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Heeft op 26 augustus 2017 om 13:41 geantwoord

Geboden Oplossing:

Beste Mehdi Radhouani,

Thank you for your report.

We apologize for your shipment not being delivered.
Thank you so much for your report. We strive continuously to improve our delivery service and customer communication with the sole aim of preventing such incidents.

Unfortunately, your order has been canceled and returned to the supplier.

For any compensation you can contact the supplier, they will process this and further deal with us.

We assume you have sufficient information.


Extra @ Home Customer Service

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