Mijn Klacht:
My Extra@home delivery was expected to come on the Satuday 29th of July, it was postponed to Tuesday 1st of August. it took a day off because I had to be present, then it was postponed again until Wednesday. I contacted them, they said that there is a logistical problem and let’s fix an appointment for Friday 4th of August, I had to take another day off from work. The delivery was expected between 14:15 and 17:15, I received a tracking link and I was following the driver, at 16:35 the delivery was canceled.
I contacted PostNL to have an explanation, they said that the driver was not able to reach my address because of a construction site which is not true (I attached a photo of my address as a proof), they came back to the driver and asked him to make the delivery and he refused. A solution from them apart “fix yet another appointment”? NO! I wonder who is going to pay my two days off.
Who will pay my two days off?
Gewenste Oplossing:
get a compensation for the two days off that I lost waiting for them to deliver the article
