Mijn Klacht:

Hello,
I have ordered a couch since 27 February, and (Otto) ask me to pay around 255 euro in the front I paid that . the couch cost in that time around 800 euro the they said I will receive my order after 15 weeks from 27 February. so I have to receive it on 17 June . but I didn’t receive it . then I called Otto to ask about the couch and unfortunately they surprise me that I have canceled my order on 10 June and that is not correct I didn’t canceled the order. and I called 3 employee, each one gives me different answers . Even I sent an email to the service also they answered me something totally different and not related to my question. Anyhow my couch should be arrived for me and I need a solution for that . One of the employee reorder the couch so I have to wait for another 15 weeks and for different price . the price now for the couch is 1000 euro and it was around 800 euro. So please find me a solution

Gewenste Oplossing:

I would like to receive my order as soon as possible with the same first price.

Beoordeling 3/10 (10)

No . Even this answer not related to my couch order . It is related to the bed order . To make it clear for you .
1- I ordered a couch in 27 February then Otto asked me to pay in front part of the amount I paid and the order was in progress.
2- I ordered tv and Otto asked me to pay in front I paid and after a week I received my tv .
3- I ordered a bed then Otto send me akte to fill it in and they said if I didn't respond my order (bed) will not be progress and automatically will be canceled. So for this order I didn't respond and I agreed to cancel it .
So this is exactly what's happened. Even today someone from Otto called me and said that something went wrong in their system and I am correct. And they will correct the amount but then I have to wait for another 15 weeks so here my problem why I have to wait for another 15 weeks for their mistake. Even they have canceled the order by wrong with out to let me know about anything no email, no phone. No one told me. Please I want to have my order as soon as possible I can't wait for another 15 weeks.
Kind Regards,
Ramzi.