Klacht: onterechte incasso

Meta63 op 15 november 2022 over Novalnet AG in de categorie Betalingsdiensten

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Mijn Klacht:

er wordt ten onrechte geld geïncasseerd van mijn rekening door Novalnet AG. Hoe zou ik dit kunnen oplossen

Gewenste Oplossing:

opheffing van incasso

Bericht van Robin van Klacht.nl

1 jaar geleden - Ik heb een email gestuurd naar Novalnet AG over deze klacht.

Bericht van Robin van Klacht.nl

1 jaar geleden - Deze klacht is zojuist door Novalnet AG in behandeling genomen

Bericht van Robin van Klacht.nl

1 jaar geleden - We hebben bericht ontvangen dat Novalnet AG een oplossing geplaatst heeft bij deze klacht

Novalnet AG

Heeft op 16 november 2022 om 10:53 geantwoord

Geboden Oplossing:

Dear Meta van Rennes,

We are unable to find your details in our system in comparison to your user details given here on this website. However, to support you we kindly request you to check your account statement and see who debited your account. Maybe you have subscribed for an online subscription with any web service (dating, etc.) where the service provider debits your account for the subscription.

If you see Novalnet as debtor in your account statement, then please send us a detail email to [email protected] along with the transaction information (TID with 17 digits, booking reference, date, amount, etc.) which you see on your bank statement, so that we can help you to sort out your outstanding queries.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on [email protected] or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Your Novalnet Team

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