Mijn Klacht:
First time member of Basic Fit I became at 10 of July 2016. From this day I start to have problems. My card number 11717462. I was only few times at the club. Employee of Basic Fit in Zuiderpark Den Haag help me to make this card but he dont say any information about how is working Basic Fit. I told for him that I dont want any contracts. And he told me that if you dont use you dont pay and you can stop when you want. Now I have to pay 209 e and why? I dont sign any contracts, I was informed that if I dont use this card I dont have to pay. I was writing to klantservice email about all this situation but nobody answer me, I also write and please blokked my card at 26-10-2016, so they answered me that they will be canceled at 01-12-2016. But this is not true. I got letter that Basic Fit again account 24 e for January 2017, this is not normal and I will be not aggrre with this payment.
Gewenste Oplossing:
I write everything in my complaint
