Tried to write an e-mail on [email protected] I get the message that it is not properly installed.
I have been having problems with my heating. I have been constantly in touch with Eneco to solve the problem. 10 Oct. the house was cold and there was no display on the thermostat I changed the batteries. It worked for a day. I contacted eneco on 12 and I was told to disconnect the connection and after 15 mts. reconnect. Wait for 10 mts. and reconnect. If it does not work to call them back. This did not work. When I called back the lady who answered and told me to do the same again. I told her that I had a broken foot and I cannot go up and down to do the same thing again. She threatened me that she will charge me if they find out that there is something wrong with the connection. She then made an appointment saying that someone will come before 10 in the night. As I had other appointments that day, I requested for an approximate time. She refused. Someone did come later on the day, he went towards CV kettle, saw it from a distance and said it is not working and wanted to see the thermostat. He said the batteries (which were new) are low and changed again. The heating came on (like before) and he left. The problem continued and I wrote a mail on the 15th requesting Eneco to send someone. No reply. On 18th I called 008 0072 provided for storingen (around 1100hrs). He told me we do not have mechanics to do this kind of work. He gave me a no. 06 166466553 of a private company Mociem Service to contact for which I have to pay. (Could it be this is his private business?!)
As I was going away on Monday the 21st on holidays, in the afternoon, I contacted Eneco on 088-8955000 again. I was on line with this man for about 50 mts. just to make an appointment. (note: Not to forget the costs which I have to pay) He said he cannot make an appointment before Monday. As I had no other choice, as suggested by him I agreed with him for an appointment on 10 nov. between 1400 hrs- 1700hrs. He was to send me an e-mail, which I have not received until now. He also told me, I will be contacted about his performance and to put in a good word for him. When he has taken more than 50 mts. to make an appointment, what good word should I be putting in for him.
On 10th NO ONE TURNED UP. Until now I have not heard anything and my problem not solved.
While I am paying for a contract with Eneco, why I should be paying outside companies to attend to the problem with the c.v. kettle installed by Eneco.