Klacht: Lidl’s trucks and rude employees

op 14 november 2017 over Lidl in de categorie Supermarkten

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Mijn Klacht:

Every morning, around 6:45am, the Lidl\’ employees make huge amounts of noise while receiving their inventory. A massive truck comes every day at that time (2-3 times per day) and disturbs all the surrounding neighbours.
They make huge amounts of noise with their old, clattering trolleys and poor training on the use of this equipment.

Gewenste Oplossing:

1) Change the trolleys to newer ones with either rubber, or pneumatic systems that avoids the rattling of them when used.
2) Use an electric truck!
3) Change the time of delivery! Maximum 2 times per day!

Bericht van Robin van Klacht.nl

1 jaar geleden - Ik heb een email gestuurd naar Lidl over deze klacht.

Bericht van Robin van Klacht.nl

1 jaar geleden - Deze klacht is zojuist door Lidl in behandeling genomen

Bericht van Robin van Klacht.nl

1 jaar geleden - We hebben bericht ontvangen dat Lidl een oplossing geplaatst heeft bij deze klacht

Lidl

Heeft op 14 november 2017 om 16:35 geantwoord

Geboden Oplossing:

Oplossing is alleen zichtbaar voor melder van de klacht

Heeft op 27 januari 2018 om 07:39 geantwoord

This store continues to creates massive disturbance to the neighbours in the surrounding area of their store. This is a complain well known by them, and instead of trying to solve the issue...they just pass the ball continuously (contact regional manager, we are working on it, contact the store) for years.
They just renewed their store, but can't invest in new trolleys to carry their inventory quietly from the (massive and loud) truck to their store... or to train their team in handling this equipment with care, as there are people living next to them.
Really disturbing!!!
Stop apologising and DO something

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