Thanks for reading this in English.
I’ve been buying the 4 ply Floyalis WC paper from Lidl for years. It seems they’ve changed their product. It’s not as soft and it didn’t appear to me to be 4 ply.
I wrote to Lidl, they responded. They asked for photos of the packaging, and I complied.
They sent me a coupon for €5 which I feel is excellent customer service.
Now if only they would sell the old version that we liked so much.
As I wrote, Lidl send me a coupon for €5.