Mijn Klacht:
I ordered a dog basket and a big bag of food for my dog on Feb 2nd.
By the following week it had not arrived which i found way too long and i called them. it was the a Tuesday and the man informed me that it would be there by Thursday. I accepted this and patiently waited, it did not arrive on the Thursday so i called again on the Friday. This time the man explained that there had been a problem at the warehouse and also with the delivery and it “should come next week”. I said i find this unacceptable, i have to keep buying small bags of cheaper food for my dog waiting and i need to know when it will arrive. He told me probably Tuesday. Making it two weeks waiting! The way it was said too! I would offer all kinds of apologies and compensation..but no…just wait and no set date of delivery. No way will i order with them again!
Gewenste Oplossing:
I am not satisfied
