Mijn Klacht:

I have received another automatic response for my klacten. The automatic response suggested I phone 0612001200 which I have already explained in my internet message to you. I would appreciate if I can talk to a person about my problem & issue.I hope KPN can show some integrity in their business practices. Below is the communication I made to KPN explaining what has happened today & I have only received an automatic response saying to contact the above number which I already had done before writing to you. Please look at this communication & I hope you can offer something rather than an automatic response or phoning the number I already had contact with.
Here is the communication:
I topped up my Hi pre Pay Phone on 18?11/2013 & still had credit till today. I went & bought yet another 20 euros to top up my Phone & was unable to use my Phone. I spoke with your telephone service & your Kinkerstraat, Amstedam store. I received 2 different answers to why my Phone was cut off. Your Phone service says I needed to make a top up in the last 6 months which i did on 18/11/13. The store said i needed to make a call in the last 6 months. On my Phone it has recorded that I made a Phone call to KPN. I am now in a circumstance where the number is have been using 0612038733 has ben cut off. This is an important number for a special program I am running which has this as the contact. You now have a significant amount of my money & I can not use the Phone number. In all fairness, I have made a top up in less than 6 months & have credit on this number. I need to have this number & would like you to honor that I have phoned KPN in less than 6 months & my phone should not have been cut off. My phone call to KPN is recorded as both a top up & a phone call therefore I have complied with both sets of your stated rules no matter what automatic actions your computer system makes there is I hope some sense of honesty in your services & conditions. I seem to have fallen into a loophole in your system & ask you to please consider this situation & restore this number for me to use. I also did not receive any message from KPN prepay that this action was going to be taken. a tekst message would have been in order for the business practices of kpn.thank you for your consideration. Patricia Bardi, [email protected]
Your automatic response which was not helpful as I already had spoken to someone before I wrote to you.
Geachte mevrouw Bardi,

Uw verzoek is binnengekomen bij KPN Zakelijke Markt. Uit de beschikbare
gegevens blijkt dat u met 06-12038733 beschikte over een particuliere HI
Prepaid aansluiting. Om uw vraag zo goed mogelijk te kunnen beantwoorden
wordt u verzocht contact op te nemen met de Hi Klantenservice.

Kijk op hi.nl/service of bel maandag t/m vrijdag tussen 07:00 en 22:00 uur
of zaterdag tussen 08:00 en 18:00 uur. Kies nummer 1200 als u belt met uw
mobiele telefoon, of kies 06-12001200 als u belt met een andere telefoon.

Gewenste Oplossing:

I have already phoned your customer service & wrote you after speaking with an unhelpful person. I ask you to please have a look at the circumstances I list above & offer some way to speak further with a KPN person who is willing to listen. I feel KPN has a business integrity to uphold. I would appreciate having a chance to speak with some one about the matter listed above.