Mijn Klacht:

I run a restaurant in Hilversum on Havenstraat. I applied for a Ziggo connection around 3 months ago. Before applying, the agent ed they can give me internet at my address. One of their representatives came to the site without calling me. I was not in the restaurant as it has an opening time and closing time. I asked him to wait for 20 minutes, but he said I can schedule another appointment.

I rescheduled anther appointment. The technical guy came and tried to find the optical fibre which he was not able to find. He said its not possible for hem to give us the internet as there is no fibre or he is not able to find it. Since there was no possibility of internet at our location from Ziggo, we thought the case is closed but it was not.

After a few days, our account got debited for 35 euros. We called the customer care and he said it is for the missed appointment. The appointment which was not ed by me.

On 30th March, I got another debit from my account of 13.41 euros.

At this point I called the customer care again. They said I have to be with Ziggo and keep paying the bills even if there is no internet. They can take 3-6 months to install cable at my address. This really frustrated me. Its a restaurant and I need internet. If Ziggo cannot provide it, I cannot afford to wait for 3 months. I have to apply to someone else.

Now today I got another email that 61 euros will be debited from account.

First of all, if Ziggo cannot provide services, they should simply back off. They cannot hold customers forcefully. And on top of that they are deducting money automatically from my account for internet which they haven’t even installed. Isnt this plain cheating ?

We have already waited for 3 months and there is no internet.

Gewenste Oplossing:

I would like my money refunded ASAP and any contract that I signed should be null and voided as they cannot provide services that I need. What are they charging me for?