Mijn Klacht:
In august we’ve rented a car through Holidaycars at Alamo in Sicilie.
We have paid for a full risk insurance.
During our stay in Sicilie our rental car was damaged while it was parked on a parking space area, at that time we were not near the car.
When we returned the car Alamo has told us they would charge us 200 euro for the damage, nothing was ed on paper. Directly that day our creditcard indeed was charged with 200 euro.
Now holiday cars doesn’t give us back this amount, because no paper said that they would charge 200 euro because of a damage.
Already 2 months now we are trying to get this money back by contacting Holidaycars and Alamo.
No respons, no refund.
This is theft!!
Gewenste Oplossing:
200 euro pay back
