Mijn Klacht:
Eigen Haard increased our monthly service fee 4 years ago justifying the increase because they said they would have replaced our window frames (which are 40 years old!!)
4 years later the monthly fee increases every year but the window frames are still not being replaces or repaired, they are refusing to give us a timeline or any status regarding that.
We asked if we could change it ourselves as our frames are really bad, thus our insulation is also pretty bad and when the wind blows it comes into our apt. They said we cannot change them ourselves because it’s their responsibility..but they are not willing to change them as well..this situation is very unbelievable and absurd!
Gewenste Oplossing:
I will be happy when they will change our window frames.
