Mijn Klacht:
Last Wednesday I was travelling by group dag card issued by NS more than 7 months used this kind of transportation method .but what happened that the conductor when I show him the QR app ticket he refuse it then I told him all the time I travelled with this ticket and your colleagues know that .then he said that’s your problem not mine .and start talking with finger pointing to me in Dutch there were some passengers were laughing about his comments so I can’t speak Dutch to reply and by the way I contacted NS asking about if this ticket authenticated with Arriva. they confirm its for authorized for all rail way provider .
My question is did Arriva know about this ticket and agnored it or the employee really pretend the hero stage and make his descion with agnoring company regulations.
For that to confirm my request and believe what I said that Arriva don’t have contact number so for that their staff take the decision making without return to company .
What I say they need to reshuffling their staff and high Management
Gewenste Oplossing:
The others past employees were very polite and cooprative but the last one was arrogant and had the very bad attitude mixed with discriminate ethics behavior
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