Klacht: Bad service

op 25 december 2017 over Arriva in de categorie Openbaar Vervoer

Nieuwe klacht
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Klacht afgesloten

Mijn Klacht:

Buses of arrive always late, sometimes just not arriving to the bus stop without reason. Can work with 15 min delay or arrive to early and pass the bus stop. Very rude drivers sometimes, not competent with communication and driving. Arriva is worse transport company what I ever met. I use the buses and trains seems they appear in Limburg after Viola.

Gewenste Oplossing:

When all what I was saying before, will change to the better side.

Bericht van Robin van Klacht.nl

5 maanden geleden - Ik heb een email gestuurd naar Arriva over deze klacht.

Bericht van Robin van Klacht.nl

5 maanden geleden - Deze klacht is zojuist door Arriva in behandeling genomen

Bericht van Arriva

5 maanden geleden - Hello Mayya Aprosina, I am very sorry to read that this is your experience. I can imagine that you do not like this. In order to pass on your complaint to the relevant department, I need more information. Could you answer the questions below? With which line(s) do you travel? When did it last happen? What time? At which bus stop do you step in? In which place do you step in and in which direction do you travel? As soon as I have received this information, I will pass on your complaint to the appropriate department. Sincerely, Lina Arriva Webcareteam

Bericht van Robin van Klacht.nl

5 maanden geleden - We hebben bericht ontvangen dat Arriva een oplossing geplaatst heeft bij deze klacht

Arriva

Heeft op 19 januari 2018 om 15:27 geantwoord

Geboden Oplossing:

Hello Mayya Aprosina,

Unfortunately, we have not yet received the necessary information from you to send the complaint to the region. That is why the complaint is closed.

If you have any questions about this report or any other incident now or in the future, I advise you to contact us via our Twitter page or our Facebook account. You can find us at @Arriva_NL and www.facebook.com/ArrivaNederland.

Sincerely,
^Manon
Webcareteam Arriva

Alle klachten die gemeld zijn door Mayya Aprosina