Mijn Klacht:
Hello! I signed up with this company in March and I was charged 46 euros immediately. The site never mentions this fee so when I realized they did that I asked to cancel and said I was not interested. I have been asking to cancel since April 14 but they kept billing me anyway and now sent it to collections. I feel like this site needs to be much more transparent with people that when they subscribe there is a 46 euro fee. It is not stated on the site clearly and I have even had some actually Dutch speaking friends check for it as well and they did not see it.
Gewenste Oplossing:
I would like to be refunded because this is a long dragged on misunderstanding where I have consistently said I was not interested but have not been allowed to cancel. I never even met or contacted the cleaner I was matched with and loads of ppl on here seem to have my same complaint about this site. The site needs to be much more transparent with people about the fees when they sign up.
