Klacht: MANAGER STOPPED AND WANTED TO SEARCH MY OLD LADIES TROLLEY

HE SAID HE WAS THE MANAGER AFTERWARDS op 06 september 2019 over Albert Heijn in de categorie Supermarkten

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Categorie Supermarkten
Status Open
Datum 6 september 2019

Een klant van Albert Heijn in Weesp ervoer een vervelende situatie waarbij de manager hem vroeg zijn trolley te doorzoeken. De klant had zijn trolley meegenomen omdat er geen veilige plek was om deze te parkeren en voelde zich ongemakkelijk door de onderbreking tijdens zijn winkelbezoek.

Mijn Klacht:

`YESTERDAY, AFTER A COUPLE OF HOURS AT THE GYM, A QUICK VISIT AT `KRUIDVAT AT ALMOST CLOSING TIME TO PURCHASE TWO EXTRA LARGE 2,25L ROBIJN WASMIDDEL ON SALE FOR 10 EUROS, I WENT TO YOUR ALBERT HEIJN ON THE ACHTERGRACHT IN WEESP JUST AFTER 1800HRS – MORE LIKE 1815 OR 1830HRS.
`I HAD MY OLD LADKIES TROLLEY AND A LARGE BAG FROM KRUIDVAT WHICH I WAS USING AS MY PURSE.
I HAD TO TAKE THE OLT INTO THE STORE WITH ME AS THERE IS NO LONGER ANY PLACE TO SAFELY PARK IT WHILE SHOPPING – THE AREA IS BLOCKADED NOW.
I HAD THE KRUIDVAT PURCHASES IN MY TROLLEY AND THE TROLLEY FULLY ZIPPED AT THE TOP,
UPON ENTERING I WENT QUICKLY TO THE MIDDLE AISLE AND WAS WALKING TOWARD THE ICE CREAM FREEZERS.
`I HAD PASSED A MAN WHO WAS REHOOKING A SALES SIGN AND SAID – ‘NICE’ TO HIM. THOUGHT HE WAS JUST A SHOPPER THAT HAD SEEN THAT THE SIGN WAS NOT CONNECTED – AND JUST DID A NICE THING!
WHEN I REACHED THE FREEZE I PLACED TWO HAGEN D. ICE CREAMS AND TWO FROZEN FISH BOXES ON TOP OF MY ZIPPER TROLLEY AND WENT DIRECTLY TO THE CHECKOUT.
AFTER PURCHASING THE ICE CREAM AND FISH I PUT THEM IN THE OPEN KRUIDVAT BAG AND STARTED TO WALK AWAY WHEN THAT MAN WHO I HAD SAID NICE TO ABOUT THE SIGN CAME UP BEHIND ME AND SAID -`’I WANT TO LOOK INTO YOU TROLLEY““’.WHICH HE NOW HAD HIS HAND ON. I HAD RECOGNIZED HIM FROM A FEW MINUTES BEFORE BUT HE NOW HAD A STREET JACKET ON..
`HE IS NOT IDENTIFY HIMSELF, HE WAS NOT COURTEOUS ENOUGH TO SPEAK IN A SOFT VOICE, HE WAS ATTRACTING ALOT OF ATTENTION.
`I ASKED HIM `’WHY`’ – `I DONT UNDERSTAND`!!!!! WHO ARE YOU??? HE DID NOT ANSWER. I THEN SAID ITS ALRIGHT BUT LETS GET OUT OF THIS BUSY AREA. `WHERE PEOPLE WERE STOPPING TO WATCH WHAT WAS GOING ON.`’
`HE TOLD ME IN A BIT OF A LOUD VOICE, `’`OPEN THAT NOW. “
`I HAVE HAD SURGERY ON MY RIGHT HAND AND WAS HAVING TROUBLE WITH THE ZIPPER – MORE PEOPLE WERE LOOKING. `HE SAW THE ROBIJNS (2) AND TOOK ONE OUT OR MAYBE I DID – CANT REMEMBER. HE HAD A SCANNER – `I THINK HE GOT IT FROM THE SERVICE DESK WHERE THE GIRL HAD SAID TO HIM, – `’WE DONT SELL THAT HERE`’ HE SCANNED IT AND TOLD ME TO STAND THERE AND NOT TO LEAVE. `HE CAME BACK AND ASKED FOR THE RECEIPT – `I HAD NO IDEA WHERE `I HAD PUT THE RECEIPT SO `I HAD TO DUMP OUT THE KRUIDVAT BAG WHICH I WAS USING AS A PURSE AND THERE WERE A LOT OF SMALL THINGS `(IN FACT – ONE OF MY GLASS CUPS THAT I HAD INT HE BAG BROKE) I DID FIND THE KRUIDVAT TICKET AND HE LOOKED AT IT.
HE TOLD ME THAT ALOT OF PEOPLE COME INTO THIS STORE AND STEAL THINGS
AS LONG AS `I HAVE BEEN SHOPPING IN THERE `I REALLY HADN’T SEEN ANYONE WITH AN OLT ENTER BECAUSE THERE WAS A PLACE AT THE SERVICE DESK WHERE YOU COULD LEAVE THEM WHILE YOU SHOP. THERE IS NO LONG A PLACE AND I WAS JUST IN FOR A COUPLE OF MINUTES WITH THE IDEA OF PURCHASING TWO ICE CREAMS – THE FISH WERE THERE AND IT WOULD BE AN EASY DINNER.
`I ASKED FOR `PETER BECAUSE HE HAS KNOW ME FOR A REALLY LONG TIME. `I AM NOT A THEIF `I AM VERY HONEST. THIS MAN ANSWERED AND TOLD ME `PETER HAD A DAY OFF AND ANYWAYS, “`HE WORKS FOR ME. I AM THE MANAGER. A BIT SHOCKING AS THE WAY HE WAS DRESSED, NO NAME TAG, NOT SHAVEN, ETC.
HE MADE A SPECTICAL OUT OF ME. I AM AN AMERICAN – SO WORD GETS AROUND FAST“!
A 19 YEAR OLD MORROCAN MAN CAME UP TO ME OUTSIDE THE STORE AND SAID – ‘WOW, HE WAS HEAVY ON YOU`’.
`I WAS ANGRY, HAD BEEN CRYING BECAUSE OF HUMILIATION AND SAYING OUT LOUD – I HAVENT STOLEN ANYTHING!!!.
HE DIDN’T LISTEN TO THE GIRL AT THE SERVICE DESK SAY – ‘WE DONT SELL THAT HERE’ HE JUST WENT ON WITH HIS DRAMA’
WASN’T ABLE TO SLEEP LAST NIGHT AND AM EMBARRASED TO LEAVE MY HOME NOW.
`I ONLY HAVE THE STRENGTH NOW TO WRITE THIS SO THAT `I AM TIMELY AT YOU BEING ABLE TO LOOK AT THE TAPES IN THE STORE.

A FEW MONTHS AGO, `I HAD A PROBLEM WITH THE FRIDAY TEAM LEADER AND HAD MADE A COMPLAINT TO PETER AND HE HAD TOLD THE LADY FRIDAY MANAGER.’
WHERE ARE YOU GETTING THESE PEOPLE???????

Gewenste Oplossing:

WHY ITS ALL SAID ABOVE

Bericht van Robin van Klacht.nl

6 jaren geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Albert Heijn

Bericht van Robin van Klacht.nl

6 jaren geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over Albert Heijn nog niet in behandeling is genomen.

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