Mijn Klacht:
I detect a negative atmosphere amongst the staff, We have always shopped
at AH in Zwijndrecht tor the last 39 years. Staff have always been friendly and
helpful. After new management was introduced, There has been a noticable change, even though staff are still very politie and helpful theydo not
appear happy. Not quite sure why, but this change does seem to coincide with
a change in management a few months ago . Other customers that I have spoken to acknowledge this.
This refers to Albert Hein, Hof van Holland Zwijndrecht
Gewenste Oplossing:
Management and staff need to sit together to iron out obvious differences without the fear of reprisal. This is important if AH does not wish to lose loyal
and valued customers.
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