Klacht over Basic Fit: Basic-fit withdrawed fr…

Mijn Klacht:

During my review for my bank account transactions, I found “BASIC FIT NEDERLAND B.V.” deducted €23,98 without my permission or infrom me!

And since I’m a member in Basic-fit gym,I send them an email through their Customer service asking about. They were obvious and clear by mentioning the payments that been done and all of them been done using ‘POS terminal’. But the one that I’m asking about has been done as “Euro direct debit”.

I already saw a guy reported the same issue in you website whcih lead me to write to you too (https://www.klacht.nl/spook-incassos/).

and below transaction details:
BASIC FIT NEDERLAND B.V. €23,98 D
Counterparty account: NL24 RABO 0168 4762 07
Description: 01-02-2017 / 28-02-2017
Type: Euro direct debit
Value date: 3 February 2017
Processing date: 3 February 2017
Mandate reference: 402003926
Creditor ID: NL47ZZZ370924590000
Transaction reference: NO402003926-28679634

Gewenste Oplossing:

I will be apreciated when I get my money back and this will never habben again.

Beoordeling 5/10

(10)

Bericht van Robin van Klacht.nl

9 jaren geleden - Ik heb een email gestuurd naar Basic Fit over deze klacht.

Bericht van Robin van Klacht.nl

9 jaren geleden - Deze klacht is zojuist door Basic Fit in behandeling genomen

Bericht van Robin van Klacht.nl

9 jaren geleden - We hebben bericht ontvangen dat Basic Fit een oplossing geplaatst heeft bij deze klacht

Basic Fit

Heeft op 23 februari 2017 om 10:23 geantwoord

Geboden Oplossing:

Dear Bilal,

Thank you for your message.

I can see that you've signed up for two memberships.

One is created on the 3rd of November 2016 through the terminal. This membership will be silently extended after the 1st of January 2018.
The other one is created on the 22nd of January 2017, online. This membership will be silently extended after the 1st of March 2018.

For both memberships you need to send in an request to terminate the memberships.

Both memberships are used multiple times.

This is the reason why we deduct the fee. Both membership go by deducting. We cannot change anything about that. So I cannot refund the fee that's been taken from your account.

Kind regards,

Jessica from Basic-Fit

bilalmajali

Heeft op 23 februari 2017 om 10:36 geantwoord

Beoordeling 5/10

(10)

Thanks Jessica for your reply.

Please be informed that when I came to update my membership (in 22nd Jan) the lady on Gym reception informed me that I have to make a new membership and the old one is not valid anymore.

May I know who is using the old membership? Because the old access card I still have so ,as per your reply, it shouldn't be used for multiple times!

Bericht van Basic Fit

9 jaren geleden - Dear Bilal, Thank you for your reply. Membership number 402004544 is still being used, yesterday was the last time you visit us. The older one with number 402003926 was only used in November 2016, but the card is still used. When members have a duplicate membership we can terminate one out of courtesy, but in your case, the facilities has been used and we cannot terminate it earlier than the end date that is written in our administration. You've mentioned that my colleague has helped you, but a year membership cannot be invalid suddenly, because you didn't terminate the membership. Here you'll always have to terminate your membership. Kind regards, Jessica from Basic-Fit

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Klacht: Basic-fit withdrawed from my bank account without my permission

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