Mijn Klacht:

Since 3-07-2014 I have no internet on my smart phone inside my house, only sms and telephone connection works. 05-07-2014 I reported problem via telecom line no 1201. A case number was opened for the problem, case no. 104050579 and I was told it will be resolved within SEVEN (7) DAYS. The only change that appeared within 7 days on my smart phone display is that the connection 3G was turned back on however still no internet connection inside the house on my smart phone. ( I have a 10GB monthly subscription with vodafone). On 15-07-2014 I had telephone contact via telecom line no. 0900-0940 and selected the option for internet from the voice choice menu over the phone. I was helped by a gentlemen who answered and listened to my problem and switched me through to another collegue, collegue NO 2 I had to repeat my story and listened and switched me through to collegue NO 3 with inbetween 10min waiting time, Collegue NO 3 after I had to repeat my story for the 3rd time told me that she is not for internet problems only deals with sms and telephone problems! She was very simpathetic and said she will forward me to the correct collegue who deals with internet problems and she promised I would not need to repeat my story for the 4th time, after 10mins collegue No 4 answered and he was aware of the problem, I conveyed to him that vodafone didnot give me any feedback on case number of 5th July 2014 and problem is still not resolved and I like it resolved immediately. Collegue No 4 said that this was not possible as he is 2nd line support and he will notify 3rd line support the network administrator that problem is still present. He reported that vodafone has a backlog and very busy and he would walk across to his collegue and lay my case report ontop of the pile sothat it will be handled again, This will take again 7 days. No one at vodafone can tell me what is the problem and why I suddenly after always have internet at my house address I dont have internet now and why I have a sms and telephone signal only. I conveyed that I am very unsatisfied the why vodafone is dealing with my case problem and that the collegues refer you via the telephone to the wrong collegues when calling and making it clear it is about internet and they keep switching me through to their 1st line collegues. After being frustrated now since 5th July 2014 and that vodafone cannot resolve the problem I am very strongly feeling to switch from providers were I do receive prompt service, after all I pay for the service and vodafone is not delivering it! As per date 16 July 2014 I still have no internet inside my house!

Gewenste Oplossing:

I will be satisfied if problem is resolved today 16-07-2014, case number is 104050579 which details are with vodafone The Netherlands and they can see my contact details + I will be also satisfied if they can refund me for all the days that I have no service from them. THANK YOU