Mijn Klacht:
TEMU stuurt me naar DHL
DHL stuurt me naar TEMU.
Conclusie niemand doet ook maar iets!!!!
After reviewing our shipping records, we regret to inform you that we cannot process a refund, and a replacement for the missing package cannot be sent. Our records show that the package was delivered to the specified shipping address. According to our terms of use, the risk of loss and title for the product passes to you upon delivery to the carrier. You can find more information about our policy on our website at https://www.temu.com/terms-of-use.html.
We understand that you may have already checked all possible places around your home, but we recommend rechecking to ensure the package was not mistakenly stored or delivered to a neighbor. If you still cannot locate it, we advise you to reach out directly to the carrier for further assistance.
We apologize for any disappointment or inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way possible.
Thank you for your understanding and cooperation.
Best regards, Isabella
Temu Customer Service Team
Gewenste Oplossing:
Onderzoek waar de paketten zijn!!!
