Mijn Klacht:

On Sep 21, I’ve received a letter from LAVG that says I have a debt of 184 euros towards the provider ZIggo. I have never signed a contract with Ziggo for their services. I have never received invoices for the months that they are stating that I was using their services. Never had email communications, never had a phone call recorded where “I’m accepting” their services. I don’t live on the address where they are ”sending you” their services (you can easily that with the Gemeente). So I contacted Ziggo immediately to find out what is going on. And when you ask ”the most polite” customer service at Ziggo to give you all those proofs,  they were clueless? Why?! Because they don’t exist! They were sooooo rude, asking me my personal info (name, address) and some ”customer ziggo number ” – which I don’t have because I’ve never been a customer to them. And I told them how can you ask me something that I don’t have because it never happened? And he hangs up on me!

For the three years that I am living in the NL, I was always renting private rooms and all those services and utilities were done by the landlords. Basically, I have never had to deal with it. They literally stole and took advantage of my personal info from the official kvk website, because I exist there as a business. But I am not a business, I am just a freelancer. And so many times I was literally abused by phone from Ziggo employees trying to sell me their service, and I was always telling them ”NO THANK YOU ”, but the landlord is the one who is choosing the provider, not me ”.

They literally set me up for some business account services! They never had my approval, I don’t have anything with them. Never signed anything with them! I’m curious what kind of proof did they give to LAVG in order for them to send me this letter? They barely know my personal info, they were desperately asking me to find it more about me. How can you file subject agents me when there is no subject in the first place? When there is no legal document that connects us??

I also contacted LAVG as well. They ”kinda investigates” my case and told me – ”When registering with Ziggo, this is done by phone or internet. In that case, there is no contract available”. I immediately asked them, WHERE ARE THOSE EMAILS COMMUNICATIONS, WHERE ARE THOSE RECORDED PHONE CALLS WHERE I ”APPROVE” THEIR SERVICES? No answers from their side. And the amount of debt in one day out of the blue increased for € 243. When I asked them how come and please justify it, they didn’t give me any reasonable response.

THIS IS A FRAUD! This is how they are supporting and a part of a fraud!

Gewenste Oplossing:

TO STOP AND WITHDRAW THIS NONSENSE FROM LAVG. BECAUSE I DONT OWE THEM ANYTHING! I'VE NEVER BEEN THEIR CLIENT!