Mijn Klacht:
I called to ask about the refund request that was going to be made 10 days ago with the company.
The man who picked the phone today, was very rude. 10 days ago i had 80 euros balance and today he told me that i spend the money and i didnt have a remaining balance. I was trying to explain that this is impossible because i dont use the specific mobile company anymore and i have a different sim card.
The man today, was not allowed me to talk and he ended the call while i was speaking…
Gewenste Oplossing:
I am satisfied when the employee listens to what i have to say and does not end the call while i am talking
I was waiting on the line for 30minutes to reach the vesta company and when i finally did they ended up the phone calling while i was speaking!!
