Klacht: Unable to reach this company- no reply

op 14 mei 2020 over Vliegwinkel.nl in de categorie Online Vliegtickets

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Mijn Klacht:

Good afternoon,

I am trying to reach Vliegwinkel for about 5 weeks without Success.
My flight got canceled on the 6th of April and I didn’t get any feedback since then.

Gewenste Oplossing:

When the company will contact me to provide me the refund.

Bericht van Robin van Klacht.nl

4 maanden geleden - Deze klacht is zojuist door Vliegwinkel.nl in behandeling genomen

Bericht van Robin van Klacht.nl

4 maanden geleden - We hebben bericht ontvangen dat Vliegwinkel.nl een oplossing geplaatst heeft bij deze klacht

Vliegwinkel.nl

Heeft op 18 mei 2020 om 14:54 geantwoord

Geboden Oplossing:

Dear Mihail,

I'm sorry to hear that you didn't received a reply on your e-mails.

I've checked your booking. There is no cancellation for one of the flights in te history of your booking. Delta Airlines took over the ticket. When an airline took over the ticket we can't open it anymore. Please contact Delta airlines to check what they offer. When they inform you that a full refund is possible please ask them to this in the booking or let them sent an e-mail. We may not request a full refund without their authorization.

Kind regards,

Vliegwinkel Customer Support
Taina

Heeft op 18 mei 2020 om 18:01 geantwoord

Hi Taina,

Unfortunately Delta says that your agency should contact Trade support line (DELTA) cause the ticket was bought through VliegWinkel. I cannot do anything on my side.
Thank you,

Kind regards,
Mihail

Bericht van Vliegwinkel.nl

3 maanden geleden - Dear Mihail,The only thing we can do is to try to get a partial refund from the airline. We send this request to the airline and need to wait for their response. This can take a while but it is under process.Kind regards,Vliegwinkel Customer Support Moniek

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