Mijn Klacht:
This is the second time the delivery person has put my package in a random mailbox. In my building, all packages are always left in the lobby. That’s why I never include my apartment number—so they don’t put my packages in a mailbox. I receive packages all the time, but this is the second time a PostNL delivery person has put a package in a random mailbox. The PostNL tracking email says “delivered to mailbox 42 02.” I don’t have access to that mailbox or any other one. I looked as best I could inside the mailbox, and it WASN’T there. Last night I had to check about 100 mailboxes one by one to find it, and I hurt my hand trying to pull it out. It’s an important package—I had to pay customs duties on it, and the final price is around 100 euros. It really upsets me that the delivery person, instead of leaving packages inside the building like EVERYONE ALWAYS does, puts it in some random mailbox that doesn’t even match the one listed in the delivery ation. This time I was able to pull it out by hand (even though I hurt myself), but last time it was impossible and I lost the package. And next time? What would have happened if I’d lost this package too? Who would have taken responsibility? You guys? Will you take responsibility if it happens again? I’m really upset about this situation.
