2 maanden geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

2 maanden geleden - Today I also took a day off work, as I was promised that all four parcels would be delivered today. This morning, only 2 out of the 4 parcels were delivered. The remaining two parcels are still shown in Track Trace as scheduled for delivery today between 15:15 and 17:45. However, it is already 16:20, and neither parcel has even been handed over to a courier. Based on yesterday's experience, I strongly believe that these parcels will not be delivered today either, despite what Track Trace continues to display. What I find particularly difficult to understand is that, after yesterday's problems and all the assurances I received from PostNL, today's delivery has once again been mishandled. Even though all four parcels were sorted at the same time this morning, PostNL still decided to split a single shipment into multiple deliveries without any explanation. Once again, I am unable to rely on the delivery information provided by PostNL or make any plans based on it. This is simply not an acceptable level of service.

2 maanden geleden - As I expected, the remaining two parcels were not delivered today, despite Track Trace continuing to show a delivery window until the end of the day. I contacted PostNL customer service once again via chat. I was informed that an investigation would be started regarding the missing parcels. I specifically asked for written ation that the investigation had actually been initiated, and I was assured that I would receive it. However, I never received any ation. This means that once again I have been given information that I cannot verify or rely on. I now have no certainty that an investigation has actually been started, just as I previously had no certainty that the delivery information provided by PostNL was accurate. Unfortunately, this continues to reinforce my concerns about the reliability of both the information provided through Track Trace and the information given by PostNL customer service.

2 maanden geleden - Update (Day 3): It is now day three of this delivery process. Today, the third parcel was finally delivered. However, the fourth parcel has now been sitting in the sorting process for three consecutive days without being delivered. Once again, Track Trace continues to indicate that delivery is expected, yet the parcel never arrives. Even more concerning, I have still not received any feedback regarding the investigation that I was promised. I specifically requested ation that the investigation had been initiated, but no ation was ever sent, and I have received no update whatsoever. At this point, I have received four different delivery promises, multiple contradictory explanations from customer service, and still have not received my complete shipment. I find it unacceptable that a shipment consisting of four packages has now been split across three different delivery days, despite the packages being processed together. I also find it unacceptable that I have received no meaningful communication or follow-up from PostNL regarding the missing parcel. I would appreciate a clear explanation of what is happening with the final package and when I can realistically expect it to be delivered.