Mijn Klacht:
I am writing to formally submit a complaint regarding a recent issue with the handling of my package.
Despite providing correct contact details, I was never contacted while my package was in transit. As a result, I was not given any opportunity to receive or collect it. Without any prior notice or communication from PostNL, the package was returned to the private sender.
I previously reached out MULTIPLE times to your customer service about this issue but have not received a satisfactory response or resolution. The matter was handled rather unfriendly.
Details of the shipment:
Tracking number: RR389147334TR
Sender’s name : Gülsah Kar
My partners full name and address:
Alexander Morgenbesser
Speeltuinpad 27, 1502BW, Zaandam
This has caused inconvenience and unnecessary delay, and I would appreciate your urgent attention to the matter. I kindly request that PostNL take responsibility for the lack of communication and either return the package to me or cover the cost of reshipping it.
Please receipt of this complaint and advise on the steps that will be taken to resolve the issue.
Thank you for your cooperation.
Sincerely,
Clara Geml
43 664 88789212
Gewenste Oplossing:
I want Post NL to take full responsibility and cover the cost of a reshipment.
The package was sent by a private person and we had covered the cost of the shipment. It would only be unfair to make us or the sender pay for another delivery, after PostNL didn’t manage to contact us or the sender.
