Klacht: Payment pending for 7 days (English speaker living in the Netherlands)

op 14 februari 2018 over Vesta Payment Solutions Limited in de categorie Betalingsdiensten

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Mijn Klacht:

I made a payment to Vodafone using two separate credit cards, after doing so a message appeared saying “payment was not successful, please try another method”. I then checked both bank accounts and there was a payment pending to Vesta Payment Solutions. I notified Vodafone and they directed to Vesta. Not sure why it would say payment not successful and then actually appear in my bank accounts?

Because of this issue I am unable to use my phone and need this fixed as soon as possible.

** I have attached pictures of both banks statements as evidence (charged in Australian dollars, but each payment was for 20 euro).

Gewenste Oplossing:

For the payments to either be processed or to be fully refunded into both accounts.

Bericht van Robin van Klacht.nl

11 maanden geleden - Ik heb een email gestuurd naar Vesta Payment Solutions Limited over deze klacht.

Bericht van Robin van Klacht.nl

11 maanden geleden - Deze klacht is zojuist door Vesta Payment Solutions Limited in behandeling genomen

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