Klacht: ONJUISTE VOORSTELLING VAN ZAKEN

op 18 augustus 2016 over Vlucht24.nl in de categorie Vliegmaatschappij

Nieuwe klacht
In behandeling
Klacht opgelost
Klacht afgesloten

Mijn Klacht:

Ik stuurde deze klacht naar FLY.BE inzake Vlucht24:
Hello, I booked with FLIGHT24. The booking conditions indicated “Lugage free of charge”. Your confirmation indicates “ZERO KILO BAGGAGE”. I have requested FLIGHT24 to correct this error by including 2 pieces of baggage; 1 for 15 kg and 1 for 20 kg. Flight24 does not respond to my email by confirming to fullfil my request. I request FLYBE to include the two pieces of baggage in my reservation. This offer must have been agreed upon by Flight24 and Flybe. Thank you so much and kind regards, Dirk Kluiver

Gewenste Oplossing:

Wanneer Vlucht 24 kosteloos 2 koffers voor 15 kg en 20 kg bij mijn vlucht geboekt heMr DIRK KLUIVER
Flight From To Seat Baggage Insurance Advance Passenger Information (API) Checked In Change itinerary

BE1015 SOU AMS --
Select 0Kg
Add Select Add Check In Change flight
Ms MARIE VERMEER
Flight From To Seat Baggage Insurance Advance Passenger Information (API) Checked In Change itinerary

BE1015 SOU AMS --
Select 0Kg
Add Select Add Check In Change flight

TRANSACTION AMOUNT INCLUDING ALL TAXES AND CHARGES: GBP 125.98

Flybe will be unable to carry any bag in the cabin which is too big to fit in our baggage sizer. If your bag is bigger than 55 x 35 x 20cm or heavier than 10kg please go to the Flybe bag drop to check it in. Please note that we may apply an additional charge of £50 for any oversized bag checked in at the departure gate.
Please note: when measuring your hand baggage, and where appropriate, please ensure that you include the bag's wheels.

Wilt u mij in het Engels bevestigen dat ik inclusief gratis ruimbagage heb geboekt via Vlucht 24.
Please confirm in English that I have booked free “hold baggage” by the broker “Vlucht24”

Wanneer ik bij de gate sta en ik krijg te horen:
Once at the gate the message will be:
Please note that we may apply an additional charge of £50 for any oversized bag checked in at the departure gate.
dan is het te laat om te protesteren.
Then it’s too late to protest.

Met vriendelijke groet,
With best regards,

Bericht van Robin van Klacht.nl

7 maanden geleden - Ik heb een email gestuurd naar Vlucht24.nl over deze klacht.

Alle klachten die gemeld zijn door dirk kluiver