Mijn Klacht:

For the fourth consecutive time NS has made me lost meetings because of their own irresponsibilities. Bought a ticket from Den Haag HS to Brussels Centraal, leaving at 14:53 and arriving at 17:18. On the way to brussels I had to change trains in Breda. My train should arrive in Breda at 15:37, so I could catch the other train in Breda at 15:42. And what happened for the fouth consecutive time? Train arrived in Breda at 15:42, just to make it a bit more sadic so I could watch my train going away. The next one, as usual, departed ONE hour later.
As a consequence, I lost AGAIN a part of the meeting, got a verbal warning for being late, and still had to WASTE MONEY (5 euros, I have the receipts) on transport in Brussels, which I’m not supposed to do once I have my transport if I’m on time.
As I said: fourth consecutive time, SAME issue. Now I’ll make a complain about it and NS will offer me 30% what I’ve paid my ticket as they done before, but I’m freaking done with it.Now, NS: do you think your less than 10 euros refund will make up to everything I’ve been through because of your company? The refund you offer me barely pays off the transport I had to pay in Brussels. What about my missing meeting and the troubles it caused to me? How will you pay it?
You know what? I know nothing’s gonna happen about it. And you know why? Because, first of all: it’s happening since march and no one gives a damn about it, you know about this delay and keep fooling your own customers; Because you’re doing it in a country that allows you to not be honest; it happens in a country where the government is too busy making money (which probably part of it goes for your messy service) instead os regulating the market.
I come from a third World country and it’s unbelievable how it would never been allowed there. That’s just freaking ridiculous: the shitty service and the response we have after it.
So I’m here just to expose this CRIMINAL company and what they’r doing to their own customers. Now… is it just only incompetence? You’re not able to make a real planning on your trains? Your employees are not that good?
Let’s see what I’m gonna hear from you this time. But let me guess? I think this will be your answer: “wow, we are SO very sorry. We are SO SO sorry for messing up your life, that we’ll even offer you 10 euros as a 30% refund of your ticket”.
So…?

Gewenste Oplossing:

Refund of the full amount of the ticket and the extra expenses I had, AT VERY LEAST