Rosadsr op 17 april 2020 over Oxxio in de categorie Energieleveranciers
Dear Rosadsr, We are very sorry for the inconveniences due to your internetservices. The installation was not possible because the fiber is not yet in the house but up to the boundary. This is an issue for KPN NetwerkNL. I...
Samenvatting wordt geladen...
I have moved from place A to B in the Hague. After several times they didn’t show up to do the new installation. When I finally got they came yesterday 16th April they said it was too complicated and they would call yesterday or today to make a new appointment which I haven’t received.
They have already charge the bill in advance but they’re not giving me the service which I planned 3 weeks before I moved.
I am not satisfied
Bericht van Robin van Klacht.nl
6 jaren geleden - Ik heb een email gestuurd naar Oxxio over deze klacht.
Bericht van Robin van Klacht.nl
6 jaren geleden - Deze klacht is zojuist door Oxxio in behandeling genomen
Bericht van Robin van Klacht.nl
6 jaren geleden - We hebben bericht ontvangen dat Oxxio een oplossing geplaatst heeft bij deze klacht
Heeft op 21 april 2020 om 15:08 geantwoord
Dear Rosadsr,
We are very sorry for the inconveniences due to your internetservices.
The installation was not possible because the fiber is not yet in the house but up to the boundary. This is an issue for KPN NetwerkNL.
I already contacted KPN NetwerkNL and they will contact you this week for an appointment to deliver the fiberconnection into the house.
When the internetservices are active, we will make a creditnote for the period of time in which you couldn't use our internetservices.
With kind regards,
Dick - Oxxio Webcare
Tip van onze consumentenexpert
Bij geschillen met uw energieleverancier kunt u naar de Geschillencommissie Energie. Leveranciers mogen geen onredelijke opzegboetes rekenen en moeten transparant zijn over tarieven.
