Klacht over Huurwoningen.nl: Subscription-subs…

Mijn Klacht:

I have a similar problem with others here. I registered at this website months ago in order to look for a room. Because of its poor quality I stopped using it soon after. Later, I noticed that they were withdrawing money from my account, although I had not given consent for a subscription. I asked my bank to block these transactions. Now they are asking me to pay this money although they are fully aware that I had not been using the site. When I explained the situation they refused to assist me and now they want me to also collect a fine from my bank account.

By the way, they sent me this:

Inschrijf datum: 2015-11-04 12:49:57
Laatste keer ingelogd: 2015-11-04 12:49:57

Now they claim that I need to pay because it is “my responsibility to unsubscribe” from the renewed . subscription (for which I never agreed).

Gewenste Oplossing:

I would like them to stop sending me e-mails and I want to request my money back. They can check when I used the site.

They sent me e-mails from this address: [email protected]

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

10 jaren geleden - Ik heb een email gestuurd naar Huurwoningen.nl over deze klacht.

Bericht van Robin van Klacht.nl

10 jaren geleden - Deze klacht is zojuist door Huurwoningen.nl in behandeling genomen

Bericht van Robin van Klacht.nl

10 jaren geleden - We hebben bericht ontvangen dat Huurwoningen.nl een oplossing geplaatst heeft bij deze klacht

Huurwoningen.nl

Heeft op 28 april 2016 om 14:45 geantwoord

Geboden Oplossing:

Dear customer,

You did not unsubcribe your account at our website, you just blocked our monthly payment. We have closed your account on 30-03-2016 ourselves.

Because the monthly payments were blocked you did not pay for the 4 monthly terms that your account was still active.

Sincerely,

Customer Support Huurwoningen.nl

Dennis109

Heeft op 28 april 2016 om 15:52 geantwoord

Beoordeling 1/10

(10)

I did not use this account and you can confirm this.
I did not consent for a recurrent subscription but for a registration.
I did not use you website and blocked the payments when I realized that your thieving \"company\" kept withdrawing money from my account.
Then, instead of shutting down my account, you decided to keep my account active and charge me for it.

Klacht: Subscription-subscription scam

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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