Klacht: fraud

op 26 juli 2017 over Adyen in de categorie Betalingsdiensten

Nieuwe klacht
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Klacht afgesloten

Mijn Klacht:

I paid for 300 gems in pocket adventure and i still have not received any gems. It was for an event that is going to finish soon. It was double gems. the offer was 4.99 USD but I had to pay 5.49 EURO

Gewenste Oplossing:

I want my money back

Bericht van Robin van Klacht.nl

3 weken geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Adyen

Bericht van Robin van Klacht.nl

3 weken geleden - Deze klacht is zojuist door Adyen in behandeling genomen

Bericht van Robin van Klacht.nl

3 weken geleden - We hebben bericht ontvangen dat Adyen een oplossing geplaatst heeft bij deze klacht

Adyen

Heeft op 27 juli 2017 om 00:43 geantwoord

Geboden Oplossing:

Dear Dean Kaersenhout,

Thank you for contacting Adyen Support.

Adyen is a Payment Service Provider and handles payments for online merchants via credit card, bank transfer, and other payment methods. Adyen only offers the technical system for handling these payments. For any questions related to an individual payment, refunds or the status of your order you will have to contact the shop where the order was placed.

If your payment was refused, and the merchant is not able to give you the reason why, you will have to contact your Issuer. Adyen can not provide you with any details about the Refusal Reason.

If you could provide us with a PSP-reference (16 digits) or a print-screen of the transaction showing your full IBAN or last four digits of your CC, we can try to locate the payment for you and identify the merchant.

For more information, please see: https://www.adyen.com/home/information-for-shoppers

Kind Regards,
--
Adyen Support

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