Mijn Klacht:
Dear,
Today my daughter was refused access to the bus 817 from Antwerp to Amsterdam. The reason given by the driver was the fact that she did not have a SARS-VoV-2 PCR test result.
She tried to explain that she belongs to the category of exceptions who do NOT need to have that test: she is a border student and travels home to Antwerp regurlarly. She can proove this with the necessary attests.
I appreciate that Flixbus follows the Covid regulations carefully, but they should also be aware of the exceptions.
The exceptions are very clearly writien on the Dutch website:
https://www.rijksoverheid.nl/onderwerpen/coronavirus-covid-19/reizen-en-vakantie/negatieve-covid-19-testuitslag-aankomst-nederland/negatieve-testuitslag-binnen-eu-en-schengen
This is very frustrating and unfortunate, because as a student, my daughter likes to take the flixbus which is cheaper than other transportations to travel home for the weekend.
Info on her ticket: order nummer 1089792372, name Nina Ouattara
Most importantly, I wanted to be re-assured that this problem will not be repeated in the future.
best regards,
bea
Bea Vuylsteke
Gewenste Oplossing:
Terugbetaling ticket en verzekering dat deze ongegronde weigering niet meer zal voorvallen
