Mijn Klacht:

Good afternoon. My trip details.
FlixBus booking 3052594019.
08:00
Hamburg – Central Bus Station
Adenauerallee 78, 20097 Hamburg
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Bus 075
FlixBus
Direction Amsterdam Sloterdijk
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Seats:-
February 1
13:40
Drachten – Vallaat
Ureterpvallaat, 9202 Drachten.

I got off at my stop Drachten, the driver for some reason did not open the luggage compartment, it confused me. Since I was very tired, I got off the bus and completely forgot about the suitcase, the bus left, my suitcase remained in the luggage compartment of the bus. The next day, 02/01/2023, I filled out the form about forgotten luggage, Flixbus promised to give an answer in two weeks, but almost 2 months have passed, and they are still looking for my suitcase! Do you think this is normal? I don’t have the clothes and things I need for 2 months. The suitcase was in the luggage compartment of the bus. Where could he go!? Flixbus Can you finally get up and do something? I send you a photo of the suitcase 10 times.The suitcase is Gabol Reims M, Grey (924699). The suitcase is packed in a plastic bag. I’m sending you a photo of the bus, photo driver, photo of suitcase.
I do not know what to think!I don’t understand, does Flixbus steal their customers’ suitcases?
Tell me please. In my case. The luggage I left on the Flixbus bus. Where, in which city, was the driver supposed to deliver my suitcase?
I need to understand in which city I can write a complaint to the police?

Gewenste Oplossing:

I do not know what to think! I don't understand if Flixbus employees steal their customers' suitcases? Or leave luggage at the final stop? This is unfairly wrong and unpleasant. How can you take someone else's things and go unpunished.
I just want my suitcase back. (((