Mijn Klacht:
Missed knowledge of the local laws and rules.
The company refused to accept the maintenance contract because they stated that the smoke exhaust cannot be positioned at the side of a corner house but only on the roof…
I asked them to provide me the law that stabilizes that in Holland. They provided me with a link from:
rijksoverheid – bouwbesluit – Art. 3-33
I translated and understood the laws and rules on the matter but nowhere is written that my combiketel wasn’t installed by the law: the smoke exhaust must be positioned far enough from other houses. And that’s just my case.
I point out that the reason of your law was assuring that nothing could represent an obstacle to the normal operation of the boiler. That’s my case again since close to my house there are only threes and plants.
Furthermore on that side, where the smoke exhaust was positioned, there are no windows and no balconies.
Finally the chance that both those who live in my house and the neighbors can breath dangerous gas is zero because both the boiler and the smoke exhaust were correctly installed by following the current laws and regulations. Furthermore nothing may represent any obstacle the normal operation of the boiler.
THEY EVEN TOOK 65 EURO FOR THE CHECK AND THAT’S EVEN MORE ABSURD SINCE THEIR IGNORANCE ON THE MATTER.
Gewenste Oplossing:
65 euro weee returned back because I asked my bank to block this sending.
What i ask is that the company itself leave me alone and on peace.
I don't want to weak up every time with a request of payment from a debt collection after I spent so much time to explain you my motivations: I feel like abused and kidded.
