Klacht: Worst service ever. Nothing is solved after a year

olgaperdi op 03 maart 2020 over Fa-Med B.V. in de categorie Betalingsdiensten

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Mijn Klacht:

Famed provides the worst service ever. I moved to another apartment almost two years ago and a couple of months later I had a dentist appointment, in which I communicated my address change. However, Famed sent the invoice to my former address twice, and since then A.O Janssen Janssen started claiming the payment of the last invoice, still in the wrong address. The person living in my former apartment took the time to search me in the internet and managed to contact me via LinkedIn. I went to my former apartment and picked up all the letters. When I found out what it was about I payed the invoice with an extra charge (which I shouldn’t have done as the mistake came from their side and not from mine) and by mistake I even payed 20 euros more.

I sent Famed a complaint back then (11th January 2019), for which I didn’t even receive an answer.

As of today (over a year later), nothing is solved. I can’t make a new appointment with my dentist because Famed hasn’t communicated their mistake to my dentist, and they still haven’t returned the 20 euros I payed extra by mistake.

Both the dentist and Famed are blaming responsibilities on each other. The dentist says they don’t send the invoices and Famed says they get the addresses from the dentist, and in the end I am the one paying the consequences of their horrible client management.

Hopefully it all will be solved this week, as my next step will be to seek legal advice.

Gewenste Oplossing:

I will be satisfied when I can make a new appointment at my dentist and I get a refund of those 20 euros I payed extra.

Bericht van Robin van Klacht.nl

2 jaren geleden - Ik heb een email gestuurd naar Fa-Med B.V. over deze klacht.

Bericht van Robin van Klacht.nl

2 jaren geleden - Deze klacht is zojuist door Fa-Med B.V. in behandeling genomen

Bericht van Fa-Med B.V.

2 jaren geleden - We see that you have already contacted us by telephone. We therefore assume that your question has been answered.

Reactie van de melder van de klacht olgaperdi

2 jaren geleden - This is the same answer you sent me two days ago by e-mail, so I'm pasting below my reply from 2 days ago, which hasn't been answered yet: Dear Team Contact Centre, Your assumption is wrong. I still have the same problem: I still can't make an appointment with my dentist because YOU sent the invoice to the wrong address several times, despite having communicated my address change moths before the last appointment and despite having payed the last invoice over a year ago. It is your obligation by law to send the invoices to the correct address, and if you don't do so you run with the consequences (not the client). What about the 20 euros I payed by mistake which I still haven't gotten back? What about the message I sent after I payed that was never answered? No, nothing has been solved nor answered. Please solve it asap.

Bericht van Robin van Klacht.nl

2 jaren geleden - We hebben bericht ontvangen dat Fa-Med B.V. een oplossing geplaatst heeft bij deze klacht

Fa-Med B.V.

Heeft op 09 maart 2020 om 11:48 geantwoord

Geboden Oplossing:

Oplossing is alleen zichtbaar voor melder van de klacht

Reactie van de melder van de klacht olgaperdi

2 jaren geleden - I would like to know if FaMed is going to answer to my question above. Best regards, Olga


Heeft op 17 maart 2020 om 16:38 geantwoord

The 20 euros I paid by mistake are still not returned.

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