Mijn Klacht:
Famed provides the worst service ever. I moved to another apartment almost two years ago and a couple of months later I had a dentist appointment, in which I communicated my address change. However, Famed sent the invoice to my former address twice, and since then A.O Janssen Janssen started claiming the payment of the last invoice, still in the wrong address. The person living in my former apartment took the time to search me in the internet and managed to contact me via LinkedIn. I went to my former apartment and picked up all the letters. When I found out what it was about I payed the invoice with an extra charge (which I shouldn’t have done as the mistake came from their side and not from mine) and by mistake I even payed 20 euros more.
I sent Famed a complaint back then (11th January 2019), for which I didn’t even receive an answer.
As of today (over a year later), nothing is solved. I can’t make a new appointment with my dentist because Famed hasn’t communicated their mistake to my dentist, and they still haven’t returned the 20 euros I payed extra by mistake.
Both the dentist and Famed are blaming responsibilities on each other. The dentist says they don’t send the invoices and Famed says they get the addresses from the dentist, and in the end I am the one paying the consequences of their horrible client management.
Hopefully it all will be solved this week, as my next step will be to seek legal advice.
Gewenste Oplossing:
I will be satisfied when I can make a new appointment at my dentist and I get a refund of those 20 euros I payed extra.
