Mijn Klacht:
Received a mail yesterday indicating that my Refrigrator (from MediaMart) will be delivered today. The mail had no order number and I could not trace when the order will be actually delivered. Today called the call center, had 36 people ahead of me waiting!!! 36 in queue!!! Took over an hour, only to be told that the mail was a mistake from the computer and the order will not be delivered before Tuesday next week as they have no trucks!! Very pathetic service, even from MediaMart who promised delivery within 1-5 work days.
Gewenste Oplossing:
If the mails they send out are clear and not misleading and if they keep to their promises. Also keep adequate staff on the call center.
