Mijn Klacht:

An unbelievable bad experience with this airline. My caretaker and I had to cancel our flight from Amsterdam to London due to the fact that I had to undergo sudden renewed immunotherapy treatment. I am busy with filing a request for refunding for weeks already, with starting to fill in a form on the website on the 9th of March. I have forwarded a medical statement upon request of Easyjet. I receive no further reply. I have forwarded many messages to: cs.support, customer.support, esupport and specialistenteam. None of them are replying and some of these email adresses seem to be blocked.
Easyjet does not seem to care about bad reviews, since I have not been contacted. In the week after writing this, I have send once more my request for refund/compensation to all addresses and the issue is still not resolved. I have send all previous correspondence to these addresses and I was asked to send my question and flight details. So once again I sent all correspondence, followed by a deep silence. It seems that Easyjet is executing a war of attrition, hoping I will give up.

And here we are, five days further: again I sent several reminders and received several replies, asking me again for the flight details and again offering me a voucher. Again I uploaded the medical statement, the casenumber and the request for refund for my caretaker and myself.
Is this a discourage policy of the airline, or is the customer service not capable of handling a refund?
Dear people, don’t use this airline, however cheap it may seem at first.

Two months and about 50 email messages, three case numbers and at least 20 different customer service employees further, the issue is still not solved. Several times I requested contact details of the management department to file a complain – no response…

Gewenste Oplossing:

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