Mijn Klacht:
wij worden van het kastje naar de muur gestuurd over onze geannuleerde vlucht in april 2020. zie onderstaande mail, het bedrag nog steeds niet ontvangen: zie onderstaande mail. blijkbaar dient easy jet het bedrag terug te storten
Dear Sir/Madam,
Unfortunately the airlines have authorized us to book the flights and any kind of modifications or refunds of ticket can be done by the airlines only and no access to the travel agencies. We request you to please call the airlines for refunds.
Kind regards,
CheapTickets Customer Service
On Mon, 17 Aug at 1:27 PM , Johan Heijnen wrote:
Dear sir, madam,
After receiving your e mail below on August 9th we haven’t’ seen the payment yet, neither we heard anything from you.
Can you let us know when we will receive the payment you refer to below?
Thank you very much for your reply.
Kind regards,
Johan Heijnen.
Van: [email protected]
Verzonden: maandag 10 augustus 2020 22:15
Aan: ‘CheapTickets.nl’
Onderwerp: RE: NL CAA – M-2020-0307006 – Johan Heijnen – K153ZHX – EUC [[ Case ID: 104930602 ]] [[ Reference ID: 155629625 ]]
Dear Sylwia,
Can you let me know on which account you have paid the refund.
So far we didn’t receive any payment on the account we have paid with when buying the tickets.
Thank you very much for your help.
Kind regards Johan
Van: CheapTickets.nl
Verzonden: zondag 9 augustus 2020 19:19
Aan: [email protected]
Onderwerp: Fwd: NL CAA – M-2020-0307006 – Johan Heijnen – K153ZHX – EUC [[ Case ID: 104930602 ]] [[ Reference ID: 155629625 ]]
NL CAA reference: M-2020-0307006
easyJet reference: 104930602, K153ZHX
Dear Johan,
We are contacting you following your complaint made through the Dutch Human Environment and Transport Inspectorate regarding your cancelled flight EJU7985,
scheduled to operate between Amsterdam and Olbia, on the 25th of April 2020, and flight EJU7986, scheduled to operate between Olbia and Amsterdam, on 2nd of May 2020.
We hereby that the Passengers are eligible to full refund regarding both cancelled flights.
Total cost of the booking in the amount of 945.92 EUR have been refunded on 3rd of August 2020 to original method of payment ( passenger’s credit card).
We trust this adequately addresses your concerns.
Yours faithfully,
Sylwia Cabanas
easyJet Regulatory Support Team
Gewenste Oplossing:
als de vluchtkosten zijn terugbetaald
