Mijn Klacht:

July 21 2022
K35M2HS
Flight number EJU7965
AC van Meel
Pernèstraat 16
1901AX Castricum
Dear Sir/Madam
Last June 16 we planned our trip with EasyJet from Amsterdam to Catania. We left early and arrived on Schiphol with plenty of time left to drop off our suitcases.
Unfortunately, our first names weren’t written out in full on our boardings passes, we only entered our initials when we booked the tickets. The ground agent told us that this was not allowed and that we would not get through security with these boarding passes (we have very little flying experience, so we weren’t aware of this being a problem). She was not able to change the names on our boarding passes and we weren’t able to do this online either. The only way was to directly contact the head office in England, which wasn’t open yet due to the time difference. Long story short, the flight left without us and we had to book another flight to get to Catania. There was no other flight available via EasyJet that day, so we had to book our new tickets via KLM, costing us an extra 680 €.
We are very unhappy with EasyJet’s service.
First of all, we should have been able to change the names on our boarding passes online. We were travelling outside office hours, which meant we weren’t able to contact the head office.
Second of all, it turned out to be impossible to contact EasyJet during office hours. We were told via a tape that we had to try again at another time. For the return flight home, it took us hours before we were able to contact the head office to change the names on our tickets.
And last of all, we already had extra costs for our accommodation since EasyJet postponed the return flight to a day later.
We would like to know how you will compensate us for all the extra expenses made during this trip. We admit that it was an administrative error made by us, but EasyJet failed to rectify this mistake.
Awaiting your reply,
Kind regards,
AC van Meel

Gewenste Oplossing:

Een tegemoetkoming in de gemaakte onkosten.