Mijn Klacht:
Last Sunday, 25.10.2015, I travelled with my wife and daughter of 11 from Seville to Geneva, with flight EZS 1530.
During the luggage drop in gate 1 at about +/-15h15, according to staff at the gate, the suitcase of my wife was 3cm too wide.
Me and my daughter passed already through and I would to go back in order to help my wife with her luggage.
The officer in charge at the gate did not allow me to do this and of course a discussion arise.
The reaction of the officer in charge was very childhood, impolite, unprofessional and irresponsible and I was very frustrated.
At the end, the officer in charge separated us from my daughter who is only 11 years and she was in panic but they do not bother at all.
Normally this against the rules, to leave a young child without supervision!
Therefore I would send a complaint against the responsible in charge of the luggage drop of the Seville airport, gate 1,
about 15h15 because of irresponsible behaviour.
Because of this macho attitude of the officer in charge, we missed nearly our plane!
I hope that you and your staff take this incident seriously.
Gewenste Oplossing:
excuses aanbieden
(10)
