Mijn Klacht:

It’s extremely annoying when you’re waiting for an important package and and arrange your day around to be able to pick it up and the courier doesn’t even ring a bell and just goes straight to leaving aviso. And at the the pick up point they don’t have your package till the end of the day. So you’d think you’d pick it up the next day. But nooo.. The next day the pick up point is closed, you can come back in 2 days. So you basically end up with not knowing exactly when you’re package will be available to pick up and surely, it’s not gonna be delivered to your home! This happened to me two times in a row – EXTREMELY DISSATISFIED.

Gewenste Oplossing:

It's okay if you let me know upfront that the package will be delivered to the pick up point in a first place. Then I don't waste my time trying to arrange to be at home. But don't give me a choice to have it delivered to my house while you simply don't do it.