Klacht Oxxio! Rosadsr -

Mijn Klacht:

I don´t have Internet since 14th April after moving from one place to other and they said there was no problem. After complaining through klacth.nl I receive an answer from Oxxio 29th April saying I could cancel my contract without any cost due to the lack of service and they wait for my ation. I have sent two answers through contact form, I had a chat saying that following day I would have the ation email and also I had a call 3 days later, saying the same tomorrow you will have it.

I haven´t received any email ing my cancellation and on top of that I have received the bill for next month.

Gewenste Oplossing:

I want a cancellation email stating I stopped last 30th April my contract with Oxxio with any cost for my side, refund from 14th April and cancel the bill from May.

Bericht van Robin van Klacht.nl

5 jaren geleden - Ik heb een email gestuurd naar Oxxio over deze klacht.

Bericht van Robin van Klacht.nl

5 jaren geleden - Deze klacht is zojuist door Oxxio in behandeling genomen

Bericht van Robin van Klacht.nl

5 jaren geleden - We hebben bericht ontvangen dat Oxxio een oplossing geplaatst heeft bij deze klacht

Oxxio

Heeft op 08 mei 2020 om 15:23 geantwoord

Geboden Oplossing:

Dear Rosadsr,

I'm very sorry to hear that we can't supply you with our internet services on your new adress.
I can to you that my collegue Rik cancelled your contract without any extra costs.
We will give you a refund from April 2nd and we will withdraw the invoice from May.

I hope that we have met you sufficiently!

Kind regards,

Dick - Oxxio Webcare

Klacht: Rosadsr

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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