Hello Mayya Aprosina, Unfortunately, we have not yet received the necessary information from you to send the complaint to the region. That is why the complaint is closed. If you have any questions about this report or any other incident...
Een klant heeft klachten over de service van Arriva, waarbij bussen regelmatig te laat komen of helemaal niet op de bushalte verschijnen. Daarnaast ervaart de klant onvriendelijke en onprofessionele chauffeurs, wat leidt tot een negatieve indruk van het bedrijf. De klant beschouwt Arriva als de slechtste vervoersmaatschappij die hij/zij heeft meegemaakt.
Buses of arrive always late, sometimes just not arriving to the bus stop without reason. Can work with 15 min delay or arrive to early and pass the bus stop. Very rude drivers sometimes, not competent with communication and driving. Arriva is worse transport company what I ever met. I use the buses and trains seems they appear in Limburg after Viola.
When all what I was saying before, will change to the better side.
Bericht van Robin van Klacht.nl
8 jaren geleden - Deze klacht is zojuist door Arriva in behandeling genomen
Bericht van
8 jaren geleden - Hello Mayya Aprosina, I am very sorry to read that this is your experience. I can imagine that you do not like this. In order to pass on your complaint to the relevant department, I need more information. Could you answer the questions below? With which line(s) do you travel? When did it last happen? What time? At which bus stop do you step in? In which place do you step in and in which direction do you travel? As soon as I have received this information, I will pass on your complaint to the appropriate department. Sincerely, Lina Arriva Webcareteam
Bericht van Robin van Klacht.nl
8 jaren geleden - We hebben bericht ontvangen dat Arriva een oplossing geplaatst heeft bij deze klacht
Heeft op 19 januari 2018 om 15:27 geantwoord
Hello Mayya Aprosina,
Unfortunately, we have not yet received the necessary information from you to send the complaint to the region. That is why the complaint is closed.
If you have any questions about this report or any other incident now or in the future, I advise you to contact us via our Twitter page or our Facebook account. You can find us at @Arriva_NL and www.facebook.com/ArrivaNederland.
Sincerely,
^Manon
Webcareteam Arriva
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