Mijn Klacht:
Hi, I ordered package from Japan and it arrived to Hague Inbound for customs, since 1st of November. But it’s been more than 20 days and it’s not showing in postnl tracktrace. The above information is from EMS tracktrace. So i am very concerning of the status of my package. Some of the processes are managed by Postnl until it held for customs. So it’s very strange that I cannot find my package in your tracktrace.
It seems like no one cares about my package and got forgotten in some corner of the random warehouse.
I already chat with sender and Dutch customs. The answer was they can’t give me practical help. Unfortunately, even Postnl customer service give me automatic responses without clear answers. I want my package to be in your system. Also i want to know it’s really in a que for customs inspection or not. Without any visible evidence, I feel like my waiting is for nothing. Your colleagues keep asking me to wait untill 30days. If I waiting more then 30 days, is there anything I can do?
Gewenste Oplossing:
EN284158788JP
Sending to 1076ED
