Mijn Klacht:

on 08-03-2017 l bought ticket for fly on 27.03.2017 W6 2091 EIN 15:30 – LUZ 17:30
Naam: Wizz Air Hungary Kft
IBAN: GB31CITI1850XXXXX79358 Kenmerk: ticket confirmation code N948S € 89,72

on 15 March 2017 l’ve got from Wizz Air [email protected] the Flight Reminder:
Your flight details
Your flight confirmation code: N948SM Your flight dates and times:
2017/03/27 Eindhoven (1530) Lublin (1730) 2017/04/07 Lublin (1250) Eindhoven (1500)

for some reason l couldn’t make online check and calling the callcenter costed me only 20 eu waiting ! so l gave up.
Wizzair website says, that in case online doesn’t work, is check-in at the airport with a passport an option
it felt less secure, but l I had confidence after information l red

on 27.03.2017 at the Eindhoven airport by the check-in l was told not being present on the passengers list !!!
long waiting while the callcenter was not available – by the way very unfriendly, useless service !
resulted in fact that l was forced to buy 2-nd ticket for the same fly !!!
Viggo Eindhoven Airp EINDHOVEN
Pasvolgnr:013 21-03-2017 13:55 Trans:2040J0 Term:7T86N € 80,95

you don’t wanna know how irritated and disappointed l was flying with Wizzair !
why cheaper ticket mens so bad service ????

Wizzair accepted my money, but didn’t sell me the ticket !l what kind of deal is this?

l’ve collected all the copies, so if you indicate an email – l’ll send you them as confirmation of my rightness

Gewenste Oplossing:

I expect quick refund of the first amount l send on Wizzair account as well as the difference in price l had to pay last minute due to their fault
here is my bank account: Ira Beeli de Belfort. IBAN: NL05INGB0000XXXXX3