Mijn Klacht:
Ref Wizz Air claim 29d6ec4e en e42f2cab
Original complaint ;-
Ref Group Booking D3T58V. Priority Travel.
Wednesday 7 September I telephoned Wiss Air 0900 363 7385. 0 for group travel, to ask if the a bag of golf clubs could be checked in as the ”one piece of check in bagage max 32kg” (The maximum dimensions for one piece of Checked Baggage are: 149.9 x 119.4 x 171.5 cm)
I was informed that this would be no problem provided the bag was a maximum of 32kg.
At Eindhoven airport the ground handling lady at the checkin said it was not possible as this should be registered as “sport” equipment.
I told the lady I had spoken with Wizz Air and they ensured me that this was no problem provided less than 32kg.
Lady told me if i want to take the golf bag on board it would cost an additional 60 euro.+ 5 euro service cost.
As another member of the group also had a golf bag we had to pay 130 euro.
And i was informed thay it would cost another 130 Euro to return the 2 golf sets to Eindhoven.
Would you please send me a mail confirming the golf sets could be checked in as checkin bagage so I can get the bags back to Eindoven and I will the try to get some re-inbursment fron the ground handling company at Eindhoven.
Thank you for your understanding and await confirmation of my telephone call.
Gewenste Oplossing:
Als ik een antwoord krijg van Wizz Air en 190 euro terug gestort
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